I told John I’d update my review if I received these, and indeed I did, so here’s me making good on my word.
A five-star review from me means a product and/or service was excellent. Neither were true in my experience. The product didn’t arrive as scheduled due to a shipping failure. This is IN NO PART a fault of Cook’s (“the company”). This was entirely on USPS. The reason I’m docking a star here is because it was up to me to alert the company of the shipping delay. My responsibility as a consumer is to choose what I want and pay for the product/shipping/taxes/etc. which I did at checkout. That’s it. If I need to do anything beyond that in order to receive the product, it detracts from my experience.
A four star review from me means a product and/or service was great. Neither were true in my experience. The sandals turned out good (more on that later), but I didn’t need a call from a representative (John) on a Saturday afternoon to explain a shipping failure. On that call, John told me I’d receive shipping info the following Monday. Monday and Tuesday came and went, and my previous review was written on Wednesday, after losing trust altogether and sending another email to cancel my order.
A three star review from me means I’m satisfied with the product and/or service. After cancelling and writing my initial review that Wednesday, John called me again to tell me he shipped the sandals, and provided me with the tracking info he told me he would send me on Monday. I spend a lot of time outdoors alongside beaches, rivers, and lakes. As a long-time rainbow sandals user, I can honestly say that I prefer these over the rainbow sandals I’ve owned in the past because the footbed doesn’t become a slip hazard when wet. The long toe strap actually does make a difference, and I spend less physical and mental energy keeping these on my feet when walking on steep hills or up sandy stairs with wet feet. In other words - the claims they make on the site are true. The natural footbed dries quickly and doesn’t make my feet clammy like other sandals. It looks like these are going to hold up for a good long while.
